Highest standards of care
We are dedicated to providing the highest standards of care and we aim to achieve this by combining efficient administration and management with excellent training practices.
The Care Commission graded Allan-Ross a 6, excellent in 2009
Allan-Ross embraces and meets the codes of practice and high standards of all the organisations shown on the right.
Testimonials
Looking for someone to care for you, or for someone you love, can be a daunting experience. It doesn’t help that the faces and people you begin to interact with are new to you. Hopefully by reading about our staff on this website and reading what services we provide you will be some way closer to feeling confident in contacting us.
Below are some testimonials which we hope will add some reassurance. Your peace of mind means a lot to us.
*Note: The names of our service users have been changed to protect their identity.
“Dear Friends, I would like to express my sincere thanks for your care and attention to my husband Roy and myself over the weeks and months he was ill. It was comforting to have your kind support. No words can convey our gratitude to you all. God Bless, Mrs Avril Thomas, Tranent”
"The training I‘ve had has been excellent... We work very well as a team." (Mrs R Pearson, Carer)
“Just a note to thank you and all of the carers who took such good care of Roberto over the years. It was much appreciated by both of us. Sincerely, Mr Wilma Buntly, Musselburgh”
“To all staff at Allan-Ross. I am writing on behalf of the family of Harry Chester, who peacefully passed away at the Western General Hospital, Edinburgh on 17th May. Many thanks for the dedicated help you all gave our mother. We can’t thank you enough. Many, many thanks. Mr Barry Chester, Pencaitland, for all our family – keep up the good work!”
“They equip out staff with the skills they need. Very Impressed. Think they‘re excellent - very committed to training. Very thorough.” (Mrs H Blackburn, Salvation Army)
“Dear Ladies, I would like you, on my behalf, to thank all your carers for the way they looked after Jeremy. Nothing was too much trouble for them. It made my life easier knowing he was in good hands. Regards, Mrs Mary Lamb, Musselburgh”
“All our carers go beyond the call of duty.” (M. Lugton, Carer)
“I like Allan-Ross. I‘ve been using them for 4 years. They‘ve been good to me. Can depend on them.” (Mrs M, Musselburgh)